FAQ's

Frequently Asked Questions

Are the artworks original?

Yes. All original artworks are one-of-a-kind and hand-painted by Kevin McKeown. Once sold, an original artwork will never be reproduced again as an original painting.

Do you offer prints?

Yes. Selected artworks are available as prints on premium canvas either framed or unframed (ready to hang) or fine art paper (availability may vary by artwork and region).

Prints are:

Professionally produced using archival-quality materials
Printed on premium canvas or fine art paper
Canvas prints are stretched and ready to hang
Paper prints are unframed and rolled for safe shipping

Are prints framed?

Canvas prints are available either framed or unframed, stretched and ready to hang.

Paper prints are supplied unframed.

How is shipping handled for original artworks?

All original artworks are carefully packed and shipped from Perth, Western Australia.

Australia

Free shipping within Australia
All shipments include tracking and full transit insurance

Do you offer free international shipping for original artworks?

Yes. Free shipping is available worldwide for all original paintings and prints.

How are original paintings shipped internationally?

Original paintings are shipped from Perth, Western Australia.

Works up to 90 × 60 cm are shipped flat
Larger works may be shipped rolled in a protective tube to ensure safe and economical delivery

All original artworks are professionally packed and shipped with tracking and insurance.

Will my rolled artwork be damaged?

No. Rolled shipping is a standard fine art practice for larger works.
Canvases are carefully rolled with protective materials and are designed to be safely re-stretched by a professional framer at the destination.

Do I need to pay customs duties or taxes?

Any duties, taxes, or import fees charged by the destination country are the responsibility of the buyer.

How long will delivery take?

Delivery times vary by destination and carrier.
Tracking details are provided once your artwork has been dispatched.

How is shipping handled for prints?

Prints are produced to order and shipped by professional print studios.

Australia

Free shipping within Australia
Prints are produced and shipped directly from the Australian print studio
Tracking is provided

International

Limited edition prints are available to selected international destinations
Free international shipping is included for all eligible countries
Prints are produced and shipped locally where possible to ensure quality and efficient delivery

The current list of eligible countries is as follows:

Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and United States.

For destinations not listed, please contact us before purchasing.

How long will my order take?

Original artworks
Dispatched within 3–5 business days of purchase. For larger paintings, please allow additional handling time prior to dispatch.

Prints
Please allow:

Production: 5–10 business days
Shipping: 3–14 business days

Tracking details will be provided once your order ships. Delivery times are estimates and may vary slightly by destination.

What is your return policy?

Original artworks

Australia: Original artworks may be returned within 7 days of delivery, provided they are returned in original condition and packaging.
International: International purchases are final sale and not eligible for returns.

Return shipping costs are the responsibility of the buyer. Refunds exclude original shipping costs. Once the artwork is received and inspected, a refund will be processed.

Prints
Because prints are made to order, returns are not accepted for change of mind.
If any artwork (original or print) arrives damaged, please contact us within 48 hours of delivery with photos so the issue can be resolved promptly.

Will I be charged import duties or taxes?

International buyers are responsible for any local customs duties or taxes charged by their country.

Do the artworks look the same in real life?

Every effort is made to photograph artworks accurately. However, colours may vary slightly depending on screen settings and lighting conditions.

Collectors are welcome to request additional images or details before purchasing.

Is the artwork signed?

Yes.

All original paintings are signed by the artist

Can I see the artwork in person?

If you’re located in Perth, private viewings may be possible by appointment. Please get in touch to discuss.

Do you take commissions?

Commission enquiries are welcome on a limited basis. Availability depends on timing and scope. Please use the contact page to start the conversation.

How do I care for my artwork?

Avoid direct sunlight for extended periods
Keep away from excessive heat or moisture
Dust gently with a soft, dry cloth

Still have questions?

If something isn’t covered here, feel free to get in touch — Kevin is always happy to help.